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We are in network with most major insurance payers, including Medicare and Medicaid. Please check with our office to verify eligibility of services.
Carolinas Institute adheres to the Good Faith Estimate, which shows the costs of services that are reasonably expected for the expected services to address your mental health care needs.
The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.
If you are billed for $400 more (per provider) than this Good Faith Estimate (GFE), you have the right to dispute the bill
All payments are due in full prior to assessment date. Please note that Carolinas Institute does accept major insurances, including Medicaid, BCBS, and MedCost for therapies. We can also provide you with ICD-10 and CPT codes in a super bill that you can provide to your insurance company. Please note that gifted testing, forensic evaluations, profession related assessments, and custody evaluations are not covered by insurance. A sliding scale fee can be offered per request, but cannot be guaranteed. Please contact your insurance company for information about services that your plan covers.
Insurance & Payment Policy
Carolinas Institute participates with most major insurance plans, including Medicare and Medicaid. Coverage and eligibility vary by plan, and patients are responsible for verifying their benefits prior to services.
In accordance with federal law, patients are entitled to a Good Faith Estimate (GFE) outlining the expected cost of services for uninsured or self-pay care.
Please note:
The Good Faith Estimate reflects anticipated costs only and does not include unforeseen services that may arise during care.
If your final bill exceeds the Good Faith Estimate by more than $400 per provider, you have the right to dispute the charges under federal guidelines.
All copayments, deductibles, and outstanding balances are due at the time of service. For self-pay services, payment is required prior to the appointment or assessment date.
Certain services are not covered by insurance, including but not limited to:
Gifted testing
Forensic evaluations
Professional/occupational evaluations
Custody-related evaluations
A superbill (including CPT and ICD-10 codes) can be provided upon request for out-of-network reimbursement. Sliding scale fees may be considered on a limited basis but are not guaranteed.
Appointment & Cancellation Policy
Carolinas Institute maintains a 48-hour cancellation policy to ensure timely access to care for all patients.
Appointments canceled or rescheduled with less than 48 hours’ notice are considered a late cancellation/no-show. Appointments cancelled on a Friday or weekend for a Monday appointment will be considered as a missed appointment. Missed appointments without notice are also classified as no-shows.
The following fees apply:
$100 — Standard office visits (therapy, medication management, follow-ups)
$200 — EMG appointments
$200 — Psychological, neurocognitive, and testing appointments
These fees are not billable to insurance and are the patient’s responsibility.
We understand that unexpected illness or emergencies may occur. While we aim to approach each situation with professionalism and reasonable discretion, policy enforcement is necessary to maintain clinical access for all patients and cannot be routinely waived.